In our ongoing effort to provide exceptional services to our clients, Outsource Receivables has been diligently re-vamping the structure and processes within our company over the first quarter of 2010.
The results are exciting and we’d like to share some of the important changes at ORI with you.
As part of assuring efficient and compliant workflow, we’ve added the position of Manager of Production Quality and Compliance. The position includes five key areas of emphasis that include: process improvement, quality assurance, analysis and work-flow design, employee training, and reporting. Duane Horn, an Outsource Receivables veteran, has been promoted to this position. Read more about Duane in our employee spotlight this month.
We’ve also added five Team Lead positions for the key areas of our business. Our five focus areas include: Clerical, Professional Medical Billing/Insurance, Professional Medical Billing Data Entry, Professional Aging Management Projects, and 3rd Party Collections. Each Team Leader and their team is focusing on a ten point program that places greater emphasis on customer service, education and training, and overall company production goals.
We feel these changes make Outsource Receivables more efficient and focused on the needs of our clients.
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Outsource Receivables, Inc. is the premier receivables management resource for medical offices in Minnesota. Serving medical offices in Minneapolis, St. Paul and Greater Minnesota, our team has a total of more than 125 years of experience in professional medical billing.
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